1. Legal Information
Peterhof

4, rue du Pas de la Mule, 75003 Paris
0142784281
KARAS SARL
R.C.S Paris B 340 642 396
340 642 396 00048
VAT INTRACOM No.: FR93 340 642 396
Web Space
PUBLICATION MANAGER: KARAS Company

2. Terms of Use
These general terms and conditions of use (the "Legal Notices") apply to the Peterhof website at www.peterhof.fr and all associated sites linked to www.peterhof.fr.

BY USING THE SITE, YOU ACCEPT THESE TERMS OF USE.

Peterhof reserves the right, at its sole discretion and at any time, to change, modify, add, or remove portions of these Legal Notices. It is your responsibility to check these Legal Notices regularly for changes. Continued use of the Site after changes are posted signifies your acceptance of those changes.

Peterhof reserves the right to delete, change, or modify this site without notice and at any time.

The user acknowledges having verified that the computer configuration used is virus-free and in perfect working order.

3. Personal Data
Peterhof cannot be held responsible for any damage, especially resulting from the transmission of documents over the Internet.

Peterhof strives to offer users available and verified information and tools but cannot be held responsible for errors, lack of availability of functionalities, or the presence of viruses on its site.

It is reminded that the confidentiality of correspondence is not guaranteed on the Internet, and it is up to each Internet user to take all appropriate measures to protect their data and/or software from potential viruses circulating on the Internet.

Information entered on the site may be recorded for exclusive processing by Peterhof.

Peterhof implements personal data processing primarily for user registration management and sending newsletters. You have the right to access, modify, correct, and delete data collected on this site, under the conditions provided by Law No. 78-17 of January 6, 1978, on data processing, files, and freedoms.

The user also has the right to object to the processing of their data for legitimate reasons and to object to the use of their data for commercial prospecting purposes.
6. Hyperlinks
Creating hyperlinks to the site is subject to prior approval from the Publication Manager.

Hyperlinks set up within the site to other sites or resources on the Internet do not engage the site editor's responsibility, particularly regarding services provided by designated sites.

7. Prices
Prices on this site are indicated in Euros, all taxes included, excluding participation in delivery costs (see delivery). Any ordered item is billed at the price in effect at the time of order registration.

For orders outside mainland France, you are the importer of the item concerned. For items shipped outside the European Union, taxes may apply. These rights and sums do not fall under Peterhof's responsibility. They are your responsibility and entirely at your charge regarding declarations and payments to the authorities and competent bodies of your country.

The items remain Peterhof's full property until the total collection of the indicated price.

8. Order and Transaction Validation
When you confirm your order by clicking on the "validate your basket" button, you declare that you have read and accepted all these general sales conditions.

Upon order registration, an acknowledgment of receipt will be sent to you by email after payment validation. However, we reserve the right to cancel any order from a customer with whom there is a dispute over the payment of a previous order.

9. Payment
Payment for your purchases is made in Euros only.

By credit card: payment is made online when placing the order.
Secure payment via "Paypal" or any other secure payment method.
By check: In Euros only, payable to Peterhof. The check must be issued by a bank domiciled in France. Send to Peterhof, 4, rue du Pas de la Mule, 75003 Paris.
To allow Peterhof to manage your order optimally, the check should be sent within two business days following your order validation. Delivery will be made as soon as possible upon receipt of the check, respecting the negotiated terms with the customer for each order.

Peterhof cannot be held responsible for disruptions, force majeure, postal service strikes, or transport and/or communication issues.

10. Refund
10.1 - According to current legal provisions, you have a 7-day period from receiving your products to exercise your right of withdrawal from Peterhof without having to justify your reasons or pay any penalties. In case of exercising the right of withdrawal within the aforementioned period, only the price of the product(s) purchased and the shipping costs will be refunded; return costs remain your responsibility.

Returns should be made in their original state and complete (packaging, accessories, manual...) allowing them to be resold as new, accompanied by a copy of the purchase invoice for optimal management.

10.2 - Products excluded from the right of withdrawal: According to current regulations, the right of withdrawal cannot be exercised for clothing and shawls.

10.3 - Return Address:

Peterhof
4, rue du Pas de la Mule, 75003 Paris

11. Product Compliance
We commit to refunding or exchanging products under the terms of article 8 that are apparently defective, damaged, or do not match your order. In such cases, please report it in detail in writing and return the product(s). Peterhof will, at your choice, exchange or refund the product(s). Shipping costs will be refunded based on the invoiced rate, and return costs will be refunded upon presentation of receipts. You are entitled to the legal guarantees of conformity and hidden defects. These stipulations do not prevent you from benefiting from the right of withdrawal provided in article 8.

12. Refunds
Refunds for products under articles 8 and 9 will be made as soon as possible and no later than 30 days following the date the right was exercised. Refunds will be made, as proposed by Peterhof, by credit to the customer's bank account or by check sent to the orderer's billing address, with the option to choose another refund method. It is noted that in case of total or partial payment by gift vouchers, they cannot be refunded in cash, by check, or by bank card. Refunds for purchases made by gift vouchers will be exclusively in the form of gift vouchers for an identical amount. No cash on delivery returns will be accepted for any reason.

Benefits obtained during the purchase will be canceled if the product is returned with a refund of the said product.

13. Remarks
Information on this site may contain technical inaccuracies, color variations, or typographical errors. These informations may be periodically modified. Peterhof may, at any time, without notice, make improvements or changes to the products, services, and technologies described on this site.

The user is generally prohibited from any offensive, defamatory, racist, suicidal messages inciting hatred, violence, disrespect for others, or public order. The site administrator may delete any comments not related to the site's editorial line or contrary to the law and/or morality as previously cited.

For any information or advice, you can contact us at 01 42 78 42 81, Monday to Friday from 11 am to 7:30 pm.

You can report any inappropriate or illegal content to contact@peterhof.fr.

Privacy Policy
Our Commitments:
KARAS respects and protects the confidentiality of users of its websites. No personally identifiable information will be disclosed to third parties without your prior consent, as stipulated in this privacy policy ("Privacy Policy").

You control the personal data you provide online to KARAS. You can:

Request a copy of your personal data;
Request the correction or update of your personal data;
Ask us to delete your personal data from our records.
To do so, please contact us via the email address at the bottom of this statement. KARAS commits to making reasonable efforts to provide you with this information.

This website contains links to other sites not under KARAS's responsibility. These sites may have their privacy policies, and you are encouraged to read their Privacy Policy.

Sharing and Disclosure of Information
KARAS commits not to sell or rent your personal data to anyone. We may share personal data collected on the website with our partners and third parties, but only with your consent, which can be expressed as an opt-out (implied consent by default) at the places where personal data collection occurs.

We may disclose personal data if required by law or if we believe in good faith that such disclosure is necessary to comply with legal obligations or any legal process against the website.

Personal Data
Personal data are the information that identifies you, such as your name, date of birth, email, or postal address.

You can access and browse all KARAS websites without providing personal data. However, to participate in certain activities or benefit from services offered on the website, a user must provide personal data (including, but not limited to, name, address, phone number, email address, and credit card number if placing an order).

When you purchase a product or service, KARAS collects credit card information for billing purposes. This information is processed on behalf of KARAS by a third-party partner. This third party and KARAS use security technologies, including encryption and secure servers, to prevent unauthorized access to billing information. Neither KARAS nor our third-party partner stores, uses, or shares credit card information for other purposes.

Personal data collected on this website are primarily used for the purposes for which they were required. Specifically, contact information such as name and email addresses are used to provide users with the services they have chosen on this website; for example, receiving newsletters.

We may use personal data to contact users in cases where we have difficulty processing orders. Credit card numbers are used only for payment processing and fraud prevention. They are not used for other purposes by our billing provider or KARAS. Financial and shipping information is used for billing and shipping purchases made on this website.

KARAS may send you promotional information by mail or email, but only with your express consent, indicated by ticking the appropriate box on the registration form. If you do not wish to receive promotional information, you can opt-out at any time by writing to contact@peterhof.fr.

16. Cookies
A "cookie" is a small file stored on your computer. Cookies can store information about your computer or you (for example, language preferences or website visit duration).

Cookies are used to:

Recognize the user during a new visit and facilitate login without re-entering email and password;
Evaluate site traffic and segment audiences to improve site performance.
We inform you that you can refuse to accept cookies by configuring your computer accordingly.

17. Miscellaneous Provisions
These Legal Notices are governed by French law. In case of a dispute and failing an amicable agreement between the parties, the French courts will have exclusive jurisdiction.

For any question regarding these Legal Notices or content on the site, please contact us by email at: contact@peterhof.fr